Refund Policy

Last updated: September 7, 2026

This policy covers Easy Ads video packs offered under the Easy Ads brand. Packs are one-time purchases and do not automatically renew.

Payment refunds

Refunds are requested from our support team or by email. Applicable statutory cancellation and refund rights remain in effect, including rights relating to faulty or misdescribed services.

We do not offer an additional unconditional money-back guarantee. Other refund requests are reviewed individually under the applicable payment provider’s policy and applicable law. Using credits does not remove any rights that the law protects.

How to request a refund

Contact our support team, or email [email protected], with your payment reference to request a refund.

For purchases arranged with our support team, contact the same support conversation or email us with your payment reference. We will review your request and coordinate any approved refund through the original payment provider.

Include your account email, order or transaction reference, purchase date and a description of the issue. Do not send your full card number, password or security code. Approved payment refunds are handled through the provider that processed the payment, normally to the original payment method. Processing and bank posting times vary.

Failed video generations

If a generation fails after credits have been charged, our recovery process returns the credits for that failed job. If the balance has not recovered, contact us with the job reference so we can investigate. Returning credits lets you make another video; it does not return money to your payment method. You may still request a payment refund under the rules above.

After a refund

Credits or service access associated with a refunded purchase may be removed or adjusted. Tell us promptly about a duplicate or unauthorized charge so that it can be investigated.

Nothing in this policy limits non-waivable consumer rights. Where mandatory law grants greater rights, those rights apply.